You make the return policy, and we’ll process the returns!
Return processing is as important to your business as sales. If your return process is challenging or leaves customers frustrated, that negativity can lead to chargebacks, bad reviews, BBB complaints, and losing any future sales from those customers. While many businesses overlook the reverse logistics aspect of the sales cycle, Save Rack realized that product returns provide one more point of contact with customers and should be treated as an opportunity to create a positive experience with your business.
Save Rack will provide you with a dedicated return address for your customers. We’ll monitor this return address for returns and process them within 48 hours of receiving the package. We’ll open the package, inspect it and decide if it can be re-stocked, and credit your inventory counts. Save Rack will file all the returns so you can easily access them and process your refunds if needed.