Frequently asked
questions.

Our published ecommerce pick and pack rate starts at $1.95 per order. Your final rate depends on your products, order profile and handling requirements. Shipping, storage, packaging and other services are priced separately unless your quote says otherwise.

The standard per-order fee includes picking and packing the first item. Additional units, postage, packaging materials, inserts and special handling are separate charges unless included in your approved pricing agreement.

Our published rate is $0.25 for each additional item after the first. For example, a three-item order has one item included in the fulfillment fee and two additional picks. Product-specific handling may change the rate in your quote.

Our published ecommerce offering has no setup fees or monthly minimums. Integration service fees and any account-specific services may still apply; the fulfillment agreement allows monthly charges for maintaining integrations, with additional connections priced separately. Your quote will identify the charges that apply to your account.

No. Save Rack has no monthly order minimums. We build your fulfillment plan around your current volume and review any special project requirements with you before work begins.

Yes. Send your expected monthly orders, SKU count, typical items per order, product dimensions and weights, storage needs and any special preparation. We use that information to quote fulfillment, receiving, storage, packaging and additional services.

Packaging materials are charged separately unless your approved quote includes them. The cost depends on the box or mailer, protective materials, inserts and any special packing requirements. We can also review packaging you supply.

Storage is calculated daily from the inventory and space used, then billed weekly. Depending on your products and storage plan, charges may use bins, shelf space, pallet positions or another agreed measure. Rates and the measurement method are set out in your quote.

Ongoing storage remains billable while inventory occupies space. Any additional long-term storage, special handling or inventory management charges depend on your pricing agreement. Ask us to review expected inventory turnover when we prepare your quote.

Receiving is quoted according to the shipment and work involved. Fees may be per item, box, case, pallet, container or truckload, or based on labor time. Unsorted inventory, inaccurate shipment details or extra labeling can require additional handling.

Special handling, extra labor, nonstandard packaging and carrier surcharges may apply. Share accurate dimensions, weights and handling instructions before onboarding so these costs can be reviewed and included in your pricing plan.

Our standard terms are Weekly Net 1 unless otherwise agreed in writing. Invoices are typically issued on Monday for the previous billing week, with payment due the next business day. Holidays or operational delays may change the issue date; the applicable due date is shown with your billing terms.

We use a fulfillment agreement to document pricing, services and responsibilities, but it does not require a mandatory one-year service commitment. Either party may terminate with 30 days’ written notice. Outstanding charges must be paid and inventory removal or transfer coordinated under the agreement.

Most brands complete onboarding within 2–4 business days, including account and integration setup. Your actual launch date also depends on receiving your inventory, accurate product information, packaging decisions and any special preparation. We confirm the steps and timing with you before launch.

Yes. We can help plan the receiving side of your move, including SKU information, expected quantities, inbound shipment details and the order cutover. Coordinate release and transportation with your current provider, and agree on a transition schedule with our team before sending inventory.

Our integration options include Shopify, WooCommerce, Amazon, Walmart, eBay and other supported platforms. Connection methods and available features vary by platform. We review your stores, marketplaces and any API or CSV requirements during onboarding.

Yes. We can plan a fulfillment workflow across multiple connected stores and marketplaces. We review SKU matching, inventory allocation, synchronization and order rules during setup. Additional connections or custom integration work may have separate fees.

Your WMS account provides visibility into inventory, orders, shipment status, tracking, returns activity and billing information. Updates depend on warehouse processing and each connected platform’s synchronization; third-party updates may not be instantaneous.

Create an advance shipment notice (ASN) before delivery and provide SKUs, expected quantities, carton or pallet details and delivery information. Include barcodes, lot or expiration details, handling instructions and any discrepancies you already know about. Confirm shipment arrangements with our team before dispatch.

Clear SKU identification helps us receive and pick accurately. If products arrive without suitable barcodes, we can review labeling as part of receiving or custom work; additional fees may apply. Our picking workflow can also use assigned storage-location scans when products do not have barcodes.

We can review pallet, container and supplier-direct deliveries for receiving at our facility. Floor-loaded shipments and unloading requirements need advance planning and may involve additional labor. Confirm appointments, shipment documentation and any import or transportation arrangements before sending the freight.

Receiving is typically completed within 24–72 hours of delivery, depending on shipment size, scheduling and the accuracy of the ASN. Labeling needs, discrepancies or special handling can add time. Inventory becomes available after the required receiving checks and system updates are complete.

We organize inventory by SKU and assigned storage locations and record receiving, picks and inventory movements in the WMS. If a discrepancy is reported, we review the relevant quantities, receiving details and movement history with your team before determining the next steps.

Tell us your lot, expiration-date, serial-number and rotation requirements before shipping inventory. FIFO or FEFO practices may be used as outlined in the fulfillment agreement; product-specific tracking and serial-number workflows must be reviewed and agreed during setup. Accurate product and date information is essential.

We review each product range for safe storage and fulfillment, including its dimensions, packaging, ingredients and handling requirements. Hazardous, restricted, regulated or perishable goods require advance review and any applicable approval. Do not send products requiring special handling until their suitability has been confirmed.

Our standard warehouse environment is climate-controlled, but temperatures can vary with Florida weather and warehouse operations. It is not a guarantee of a fixed temperature or humidity range. Products requiring refrigeration, freezing or strict environmental controls need advance written approval; share their storage specifications before onboarding.

Our objective is to process eligible orders within 24 hours of reaching Ready to Ship status, excluding weekends and holidays. Inventory must be available and order, account and shipping details complete. Same-day eligibility and cutoffs depend on your agreed workflow and carrier schedule; confirm them with your account contact.

Standard processing timelines exclude weekends and holidays. If your business needs work outside the normal schedule, discuss it in advance so availability, timing and any extra charges can be confirmed. Do not assume weekend or holiday fulfillment is included.

We use warehouse management and picking software to check products and quantities against the order. Products have assigned storage locations, and barcode or location scans help verify picks before packing. Clear SKU information and agreed packing instructions support the same checks throughout the workflow.

Contact us as soon as a change is needed. Orders already being picked, packed or handed to a carrier may be too far along to change. Missing stock can place an order on backorder; partial or split shipments should follow your agreed rules and may add fulfillment, packaging and shipping costs.

We can plan for changing volume with you. Share forecasts, promotion dates, expected order mix and incoming inventory as early as possible so labor, storage, packaging and carrier needs can be reviewed. Any special scheduling or added services should be agreed before the peak period.

We work with USPS, UPS, FedEx and DHL. Service availability depends on package dimensions, weight, destination and carrier requirements. We review the shipping methods that fit your products and customer delivery needs.

We can review shipping through Save Rack and whether your own carrier account can be connected to the agreed workflow. Rates depend on package details, destination, service and carrier charges. Confirm account compatibility and any related fees during setup.

Discuss international destinations and product restrictions with us before launch. International shipments require accurate product descriptions, values, quantities, country-of-origin information and any required customs details. We confirm available services and paperwork requirements; duties, taxes and import responsibilities should be agreed before shipping.

Yes. We can review your branded packaging, packing slips and inserts and incorporate approved materials into the fulfillment plan. Tell us what you will supply and what we should source. Storage, materials, inserts and any additional handling are priced according to your agreement.

Yes. Share written instructions, photos or a sample pack so we can review the materials, steps and labor required. Fragile-item protection, gift presentation and premium packaging may involve extra materials or custom-work charges. We confirm the packing process before starting.

FBA prep is quoted for the work your inventory requires, such as receiving, inspection, labeling, poly bagging, protective wrapping, bundling and carton preparation. Send your SKU count, unit quantities and prep instructions for an itemized quote.

We confirm any project minimum or minimum labor charge in your FBA prep quote. Requirements depend on the work and shipment rather than the monthly ecommerce order minimum. Share the quantity and prep steps so we can review a suitable plan.

Yes. Your manufacturer or supplier can ship inventory directly to us for receiving and agreed FBA prep. Send an ASN and confirm shipment details, product identification, labeling instructions and any import arrangements before the goods arrive.

We can count and inspect incoming products against the shipment information and document visible damage or quantity differences. Agree on the inspection scope in advance; detailed product testing or additional quality checks are separate custom work.

Yes. We can provide FNSKU and barcode labeling, poly bagging, bubble wrapping, expiration-date labeling and other approved product-specific prep. Supply the correct labels, dates and current shipment requirements so the work can be reviewed and completed to the agreed instructions.

Yes. We can assemble approved bundles, sets and multipacks. Provide the component SKUs, quantities, final SKU, labeling and packing requirements, and a sample or instructions. We confirm labor, materials and the finished configuration in the quote.

Timing depends on unit volume, shipment condition, required prep and label availability. Our published guidance is normally 24–48 hours for a 500-item project, subject to the work involved and scheduling. We confirm an expected turnaround for your shipment before work begins.

We can prepare the carton contents, weights, dimensions and shipping labels needed for the agreed prep workflow. If you need help creating shipments in Seller Central, discuss the exact tasks and account access required during setup. Shipment creation responsibilities should be confirmed before inventory is prepared.

Yes. We can prepare and dispatch cartons to the fulfillment centers assigned to your Amazon shipment. Provide the destination allocations and correct labels for each shipment. Splitting inventory can add preparation, packaging and transportation charges.

We can review small-parcel and palletized FBA shipment requirements and coordinate the agreed preparation and handoff. Confirm pallet specifications, carton labels, carrier arrangements and any delivery requirements in advance so the shipment can be planned correctly.

Yes. We can store inventory and prepare agreed replenishment shipments to Amazon. You provide replenishment instructions, quantities, destinations and labels. Storage, prep and outbound shipping are charged according to your pricing agreement.

We can plan a shared-inventory workflow across those channels, subject to SKU, labeling, packaging and allocation requirements. Amazon-specific labels or pack configurations may require separate stock or preparation. We review the setup before combining inventory pools.

We can review Amazon removal shipments for receiving, inspection, sorting, relabeling or repackaging. Restocking depends on the condition of each item and your approved resale criteria. Provide shipment details and instructions in advance; labor, materials, storage and disposal are quoted as applicable.

Yes. We can plan ecommerce and wholesale fulfillment within the same operation. Wholesale orders may use different case quantities, packaging, labels and shipping methods, so we review each order profile and its pricing during setup.

We can review retailer instructions and agree on the preparation and coordination required. Provide the current routing guide, labels, purchase-order details and appointment rules before the order is released. Special compliance work, scheduling and carrier requirements must be confirmed in advance.

Share the retailer, required EDI transactions, ASN format and compliance rules with our team. We review the connection and operational requirements before confirming support, responsibilities and any custom integration charges. A standard store connection does not automatically include every retailer’s EDI requirements.

Yes. We can review carton, mixed-SKU case and pallet configurations and prepare approved shipments accordingly. Provide case quantities, item allocations, pallet instructions, weights, dimensions and labels. Your quote reflects the packing, labor and materials required.

Yes. We can assemble bundles, subscription boxes and promotional kits from your approved components. Send a bill of materials, quantities, finished-kit SKU, packing sequence and any inserts or presentation requirements. We review the process and quote the work before production.

We offer agreed custom work such as assembly, repackaging, labeling, sorting and inspections. Pricing depends on the steps, quantity, materials and labor required and may be project-based or hourly under your agreement. Photos, samples and written instructions help us provide an accurate quote.

We receive and log returns, inspect them against the criteria you approve and document their condition as agreed. You decide what qualifies for restocking. Items may be returned to available inventory, held for review, repackaged or disposed of under your instructions. Returns are typically processed within 24–72 hours of receipt, depending on the work required.

Yes, subject to an agreed workflow. We can process returned items and fulfill approved replacements or review Amazon removal shipments for inspection and resale preparation. Charges depend on receiving, inspection, sorting, repackaging, disposal and outbound shipping; request a quote for your expected return volume and instructions.

Warehouse access is restricted to authorized personnel, and client visits require approval. If you have specific security, fire protection or business-continuity requirements, ask our team to review the facility arrangements with you before onboarding. Special requirements should be confirmed in writing rather than assumed.

Save Rack does not insure client inventory. We strongly recommend arranging appropriate coverage through your own insurer for goods in storage and transit, including relevant loss, theft, damage and disaster risks. Review your coverage and the fulfillment agreement before sending inventory.

Report the issue promptly in writing with the order or SKU, affected quantities and supporting details or photos. We investigate the relevant receiving, inventory and shipment records and coordinate the next steps with you. Responsibility, claim requirements and any reimbursement are governed by your agreement and applicable carrier or insurance coverage.

We provide a dedicated point of contact who gets to know your products and fulfillment needs. Your onboarding plan establishes contact channels and operating expectations. For a new inquiry, reach us by email or WhatsApp, or book a call. Specific support response commitments should be confirmed with your account contact.